Helping Businesses Build Stronger Operations from the Ground Up

I help small and medium-sized businesses run smarter. With an MBA, a Six Sigma Black Belt, and 30+ years of experience designing procedures and training programs, I turn scattered processes into clear, repeatable systems that make onboarding faster, operations smoother, and growth easier.

My Story

For over three decades, I’ve helped organizations build the operational foundation they need to scale with confidence. Backed by an MBA in Human Resources Management, a BA in Business Administration, and a Six Sigma Black Belt certification, I bring both academic expertise and hands-on leadership experience to every engagement.

My career spans leadership roles in financial services, mortgage operations, and government, where I developed and implemented standardized processes, procedures, and training programs to improve efficiency, compliance, and service consistency.

Today, as a principal consultant, I work with small and medium-sized businesses to turn operational challenges into opportunities. I specialize in documenting clear, practical standard operating procedures (SOPs) and creating tailored training content that accelerates employee onboarding, enhances accountability, and ensures consistent delivery of products and services. From designing knowledge management systems to refining workflows, I provide SMBs with the structure, tools, and processes they need to operate more effectively, reduce risks, and achieve sustainable growth.

What This Means for You

If you’re tired of reinventing the wheel, losing time to unclear procedures or struggling to scale without chaos, I can help. I’ll work with you to identify what’s working, fix what’s not, and create clear documentation and training that your team can follow — so your business can grow without losing quality or control.